Utilities Administration (Waste, Water & Sewer)

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• The Water Department window is open for emergencies only. Water payments should be made using the mail, utility drop box at City Hall, online, or automatic draft. Payments by phone are accepted at 866-222-3205; key in your account number and service address. Visit the Water Department page on the City website for all payment options, WWW.UCTX.Gov.

• Beginning 16 March, water service will not be disconnected for non-payment. The $50 reconnection fee will be waived. However, the 10% late payment fee on the entire cumulative outstanding balance will be assessed. Call 210-619-0711 to make payment arrangements.

Our mission is to courteously provide our residents and businesses with accurate water, sewer, garbage and storm water billing information through a knowledgeable and efficient staff.

Hours of Operation:

Monday – Friday 7:00am – 6:00pm

Thanksgiving Holiday Hours 
Nov 23-24th 8am - 5pm
Nov 25th Office Closes at 2pm
Nov 26-27th  CLOSED

Christmas Holiday Hours
Dec 21-22nd 8am-5pm
Dec 23rd Office Closes at 12pm
Dec 24-25th CLOSED

New Years Holiday Hours 
Dec 28-30th 8am-5pm 
Dec 31st Office Closes at 2pm 
Jan 1st CLOSED 

City Offices are closed for the following Holidays:

New Years Day (January 1)
Martin Luther King, Jr., Day (3rd Monday in January)
President's Day (3rd Monday in February)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (1st Monday in September)
Columbus Day (2nd Monday in October)
Veterans Day (November 11)
Thanksgiving Day (4th Thursday in November)
Thanksgiving Friday (immediately following Thanksgiving Day)
Christmas Eve (December 24)
Christmas Day (December 25)

  1. Veronica Hernandez

    Utilities Administrator
    Phone: 210-619-0711

  2. Physical Address
    2150 Universal City Blvd
    Universal City, TX 78148

    Phone: 210-659-0333 Opt 2
    Fax: 210-659-7062

  3. Lilly Llamas

    Utility Clerk
    Phone: 210-619-0710